Customer Relationship management

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    Commerce in the 21st century.
    The case for customer relationship management.
    What is crm?
    E-crm-what's the difference?
  In Section 2 of this course you will cover these topics:
    Understanding the method.
    Get ready: avoiding common barriers.
    Get set: organizing for success.
    Go!developing your crm strategy.
  In Section 3 of this exam you will be evaluated on below listed topics:
    Launching a project.
    Building infrastructure components.
    Understanding the information component.
    Understanding the process component.
  In Section 4 of this course you will cover these topics:
    Understanding the technology component.
    Understanding the people component.
    Managing the project.
    Integrating components.
    Finding the and ldquo;right and rdquo; customers.
  In Section 5 of this course you will cover these topics:
    Delivering the customer offer.
    Evaluating project results.
    Managing quality information as a company asset.
    Designing quality systems for a competitive advantage.
    Customer privacy: seize your opportunity.
    Crm: you got it, right?